Terms and Conditions

This website (hereafter the “Site”) is property of Giulia Cuevas, operating under the registered trademark “Féline” (hereafter, “Féline” or “the seller”), with registered office at Via Felice Poggi n. 40, 00149 Rome, VAT number 146862261000, tax code CVSGLI85D70H501L. If the customer is a consumer (an individual who buys goods for purposes unrelated to any commercial or professional activity performed, or does not indicate a VAT number in the order form, at the moment of purchase), the contracts finalised with Féline through the site are governed by Legislative Decree 6 September 2005 n. 206 (Consumer Code).



1.1 By submitting the order form, the customer acknowledges that they have read all the information provided to them during the purchase procedure and fully accepts the general and payment conditions listed below.

1.2 These General Conditions of Sale solely regulate the offer, the submission and the acceptance of purchase orders for products on feline.store (hereafter also “site”) between Féline users and the seller.

1.3 The customer retains such general sales conditions, in compliance with the provisions of art. 50 and subsequent Legislative Decree 206/05.

1.4 The products for sale on the site are made with artisan and non-industrial procedures. Small imperfections and differences testify their craftsmanship and are a characterizing element of the product without affecting its functionality. In such cases, activation of the guarantee by the customer is excluded.



2.1 The customer can only purchase products which are on the electronic catalogue of the www.feline.store site at the time the order is made, as illustrated in the related descriptions. It is understood that the image accompanying the description of each product may not be fully representative of its characteristics and can but differ in colour and size. Accessory products may be also shown in the picture.

2.2 To finalise the sales contract of one or more products on feline.store, the customer must fill in the order form through the appropriate procedure on the site and transmit it to the seller, electronically, following the instructions accordingly.

2.3 The order form will be filed in the seller’s database for the period of time required to process the orders and in any case in accordance with the law. The customer can access the order form by consulting the “My account” section on the site.

2.4 Once the order form is submitted, the customer will be informed that this will give rise to an obligation to pay the price indicated therein. Before transmitting the order form, the customer will be requested to double check the information shown on the order form, to confirm the accuracy and to correct any errors.

2.5 Féline will acknowledge and confirm the receipt of the order by means of e-mail, sent to the e-mail address communicated by the customer. A copy of the order form will be sent as an attachment to the purchase confirmation e-mail and will indicate the sequential order number, the type of products purchased, the total cost of the products and the shipping costs. The customer is responsible for checking the accuracy of the e-mail address communicated, as well as to promptly informing Féline of any changes, by sending an e-mail to info@feline.store.

2.6 The seller can decide, at its sole discretion, not to process purchase orders that are incomplete or incorrect or if the products are unavailable.

2.7 In such cases Féline will notify the customer – by e-mail – that the contract has not been finalised and that the order has not been processed, indicating the specific reasons.

2.8 If the products are not available or are not for sale at the time the order form is sent, Féline will promptly communicate the unavailability of the ordered products. If the order form has been submitted and the price is paid, Féline will reimburse, without delay, the amount already paid and the contract will be terminated between the parties.

2.9 With the electronic transmission of the order form, the customer accepts and commits to unconditionally observe these General Terms and Conditions of Sale. In the event that the customer is not in agreement with some of the terms set out in the General Conditions of Sale, Féline invites the customer not to submit the order form and not to complete the purchase of products on the site feline.store.


3.1 Advance payment by bank transfer:in the event of an advance payment by bank transfer, the delivery of the customer’s order will be put on hold until the amount due has been credited to the seller’s bank account. The transfer must be made by the customer within three working days of receiving the e-mail confirming the order receipt and the customer must provide proof of the transfer order by sending a copy to Féline by e-mail to info@feline.store indicating the order number shown on the purchase form. Beyond this deadline, if the customer does not show proof of payment, Féline may consider the order cancelled.

3.2 Purchases via PayPal:in cases where the purchase of goods has been made through the PayPal payment method, once the online transaction is finalised, PayPal will immediately charge the amount of the purchase made. The purchased product will be despatched following verification of the credit of the purchase price in the Féline PayPal account. Any refunds to the customer will be made by Féline on the same PayPal account in the method provided by the PayPal service.


4.1 For each order placed on the feline.store site, the seller issues a tax receipt of the goods despatched. When issuing of the invoice, the information provided by the customer at the time of the order shall prevail. Once the invoice has been issued, it will not be possible to make any changes to it.

4.2 The shipping and delivery costs are charged to the customer and are clearly indicated in when finalising the order and are distinct from the price of the product purchased.

4.3 No responsibility can be attributed to Féline in case of delay for unforeseen and/or unpredictable events.

4.4 Upon delivery of the goods by the courier, the customer is required to check:

4.4.1 that the packaging is intact, and that no part of it has been damaged or altered in any way, including materials used to sealing it (adhesive tape or strapping).

4.4.2 any damage to the packaging and/or to the product or the discrepancy in the number of packages ordered must be immediately notified, by placing a specific WRITTEN RESERVATION OF RIGHTS (SPECIFYING THE REASON FOR THE RESERVE, e.g. “pierced packaging”, “crushed packaging”, etc.) on the courier’s proof of delivery form. Once the courier’s document has been signed, the customer will no longer be able to make a dispute regarding the external characteristics of what was delivered. Any problems concerning the physical integrity of the product, the correspondence or completeness of the products received must be reported to Féline within 7 days of delivery by registered mail with acknowledgment of receipt addressed to “Féline, Via Felice Poggi n. 40, 00149 Rome “or by email at the address” “info@feline.store”.

4.5 In cases of repeated failure  – by the courier –  to deliver the goods to the address indicated by the customer when sending the purchase order, with consequent return to the sender, any costs incurred will be charged to the customer.

4.6 Similarly, the customer is required to indemnify Féline from any costs incurred due to the inability in making a delivery as a result of an incorrect/incomplete/non-existent delivery address on the part of the customer when filling out the purchase order.

4.7 In the cases referred to in the above points, the customer will lose the right to delivery of the ordered goods and at the same time Féline will be entitled to withhold the amounts received.


5.1 Pursuant to the articles 52 and subsequent legislative decree n. 206/2005, the customer qualified as a consumer (i.e. an individual who buys goods for purposes unrelated to any commercial or professional activity performed, or does not indicate a VAT number in the order form, at the moment of purchase) has the right to withdraw from the sales contract for any reason, without the need to provide an explanation and without penalty. This right is precluded if the customer is a company or an individual who is purchasing for commercial reasons.

5.2 The exercising the right of withdrawal is subject to the customer sending a written communication within 14 days from the date of receipt of the goods, in which the customer declares that they wish to exercise the right of withdrawal. This communication must be sent by registered mail with acknowledgment of receipt addressed to “Féline, Via Felice Poggi n. 40, 00149 Rome “or by email at the address “info@feline.store

5.3 Concurrently to the request for “withdrawal”, the customer will, at his own expense, return the product no later than 7 days from the withdrawal request, packing it carefully in its original container (including any internal protection) avoiding any damage caused by adhesive labels or other, complete with all the accessories supplied and its original contents.

5.4 Féline will not proceed with the right of withdrawal and the consequent reimbursement in the following cases:

5.4.1 lack of original packaging (it is therefore recommended to keep the original packaging of the product at least until the end of the withdrawal period);

5.4.2 absence of any integral elements of the product (accessories, instruction manuals, etc.).

5.4.3 the product has not been maintained sufficiently well resulting in jeopardizing its functionality or the possibility of re-use. By way of example only, the right of withdrawal cannot be exercised with regard to products that show obvious signs of usage (presence of cat fur, traces of cat excrement, scratches etc.).

5.4.4 Return of a damaged product. To limit damage at the time of return, it is recommended to insert the product in a second box, on which to stick the label with the recipient’s address. Sticking labels or adhesive tapes directly on the product must be avoided.

5.4.5 Personalised products.

5.5 The right of withdrawal can only be exercised with regard to the product purchased in its entirety; it is not possible to exercise the right of withdrawal on only part of a purchased product.

5.6 The delivery costs for returning the goods are charged wholly to the customer. It is advisable to insure the shipment against theft, loss or transport damage. If the product is not insured at the customer’s expense, in the event of damage or loss during transport, Féline reserves the right to charge the costs for any damage to the product.

5.7 Upon receipt of the goods which are subject to the right of withdrawal, Féline will verify its conditions and will reimburse the customer for the amount of the purchased good within and no later than 5 working days thereafter. The refund will be made by bank transfer, to the current account indicated by the customer in the withdrawal letter, or through PayPal depending on the payment method used at the time of the purchase order.

5.8 In the event of damage to the goods during transport, Féline will immediately notify the customer of the incident, to allow the customer to promptly file a complaint against the courier chosen by him and obtain reimbursement of the value of the product (if insured by the customer).

5.9 In the event of impossibility to proceed with the withdrawal for the reasons mentioned above, Féline will communicate these details to the customer by e-mail. The product will remain available to the customer for collection – at their own expense and – for the 30 days following the communication by Féline.


6.1 Féline provides a legal guarantee, for 24 months, and covers conformity and manufacturing defects. To use the warranty, the customer must keep the tax receipt sent simultaneously with the product ordered. Defects due to normal deterioration caused by use, poor maintenance or incorrect storage of the product, arising within 24 months from the delivery date, are not covered by the legal guarantee.

6.2 The consumer is informed of the type of product purchased, of the composition of materials and declares to have carefully read the instructions for upkeep, use and maintenance as reported in the information sheet, for each product offered for sale on the site.

6.3 In the event that, for any reason, Féline is unable to replace the product, it may at its own discretion, reimburse the total amount paid, excluding shipping costs.

6.4 The customer is required to pay the shipping costs of the goods for which the legal guarantee is to be activated. In the event that, from the checks carried out, it is not possible to activate the legal guarantee for the reasons set forth in art. 6.1 of these general contract conditions, the product will remain available to the customer for collection – at their own expense, and without the right to a reimbursement – for the 30 days following the communication by Féline.


7.1 Féline adopts all the necessary measures for the purposes of compliance with the regulations referred to in the EU Regulation 2016/679 GDPR (General Data Protection Regulation) – concerning the protection of individuals with regard to the processing and free circulation of personal data, which is referred to in the documentation in the “privacy” section of the site.


8.1 The sales contract between the customer and Féline is finalised in Italy and is regulated by Italian legislation. For the resolution of civil and criminal disputes arising from the termination of the remote retail sales, if the customer is a consumer, the competence lies under the jurisdiction of their municipality of residence; in all other cases the territorial jurisdiction is exclusively that of the Court of Rome.